Umbera
← Home

Refund Policy

Updated: 2026-10-10 · Umbera

We do not offer refunds. All payments for Umbera licenses and subscriptions are final and non-refundable — including if you don't like the app, change your mind or stop using it. Every new user gets a free trial so you can decide whether Umbera is right for you before you pay. Details below.

1. Scope

  1. This policy covers every paid Umbera service and subscription.
  2. It supplements the Terms of Use. Where they differ on payments, this policy applies.

2. Free trial

  1. The free trial starts automatically on the app's first launch — no card required. Its length is shown in the app.
  2. During the trial you can try messages, calls and every feature before paying.
  3. If your trial was started as an App Store or Google Play subscription offer, cancel it at least 24 hours before it ends — otherwise the store will charge for the first period.

3. All payments are final

  1. Subscription payments are not refunded, in full or in part — including for unused days, early cancellation, deleting the app or your account, or if the app did not meet your expectations.
  2. An account suspension for violating the Terms of Use does not entitle you to a refund.
  3. By paying for a subscription, you confirm that you have tried the app and accept this policy.

4. Cancellation and auto-renewal

  1. Subscriptions renew automatically until you cancel. You can cancel at any time, at least 24 hours before the end of the current period.
  2. iPhone: Settings → your name → Subscriptions → Umbera → Cancel Subscription.
  3. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Umbera → Cancel.
  4. After cancelling, access stays until the end of the period already paid for and no further charge is made. Remaining days are not refunded.

5. App Store and Google Play purchases

  1. In-app subscriptions are paid through Apple or Google. We never receive your payment details.
  2. These purchases are governed by the rules of the App Store and Google Play. Umbera does not refund payments.

6. Payment disputes

  1. Before disputing a payment with your bank, please write to us — most issues are solved faster directly.
  2. If a chargeback is filed for a valid purchase, the related license may be deactivated.

7. Price changes

  1. Prices may change. A change never affects a period you have already paid for.
  2. The App Store and Google Play notify you in advance of a subscription price increase; by keeping the subscription, you accept the new price.

8. Account deletion

  1. Deleting your account or the app does not cancel a store subscription automatically — cancel it separately as described in section 4.
  2. Deleting your account does not entitle you to a refund for the remaining period.

9. Digital service and right of withdrawal

  1. Umbera is a digital service that starts immediately after payment. By paying, you request that it begins at once and agree that the 14-day right of withdrawal (including for customers in the EU and UK) no longer applies.

10. Changes to this policy

  1. We may update this policy. The date of the latest change is shown at the top of this page; updated terms apply to purchases made after the change.

Contact us

Send questions about payments to the address below. We reply in English and Russian.

info@umbera.app